Terms and Conditions
• All products and services are based upon availability. Any items out of stock will be removed from order before shipping and WILL NOT be charged on invoice.
• Orders may take 24 to 72 hours to be processed. Payment method may cause additional processing time.
• Prices and images are subject to change without notice.
• We are not responsible for typographical or illustrative errors.
• ONE-WINDOW PROFESSIONAL SERVICES reserves the right at any time to change the Terms and Conditions.
• ONE-WINDOW PROFESSIONAL SERVICES accepts all major credit cards (VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, and PAY-PAL).
• The buyer must provide a completed, signed credit card authorization form.
• C.O.D money order and cashier’s check are accepted with a completed, signed buyer C.O.D. authorization form prior to shipping any order.
• Checks returned for Not Sufficient Funds (NSF) will be assessed an additional $30.00, or amount authorized by laws of Harris County, Texas.
• Prepaid orders are accepted in the form of wire transfers, checks, and money orders; the order will be processed and shipped after the payment has cleared the bank.
• Payments for International buyers are made by wire-transfer only.
• C.O.D. Company Check and Net open accounts will only be extended to buyers who complete the following:
o C.O.D. company check or Net terms MUST prepay three orders or pay COD Money order or Credit Card.
o A completed, signed credit application from buyer. The application must include a bank reference and five current, accepted trade references.
o A bank verification form submitted by buyer’s bank
C.O.D, Money Order, Cashier’s Check
Credit Term Requests
NOTE: Processing a credit application may take 7-10 business days.
ONE-WINDOW PROFESSIONAL SERVICES determines creditworthiness and will issue terms to any buyer meeting the credit requirements.
ONE-WINDOW PROFESSIONAL SERVICES reserves the right to revoke terms on any NSF checks or late payment of account.
• Shipping/handling fees are determined by the package’s weight, dimension and destination. Value is determined for insurance purposes only. Orders may be shipped in multiple packages.
• Unless otherwise specified by customer, all shipments are sent UPS Ground Service or palletized freight.
• For an additional fee of $15.00, UPS Expedited services are available upon written request. This fee is in addition to any expedited UPS shipment costs.
• For UPS C.O.D. transactions a service charge will be levied for each box shipped. This service charge is determined by UPS.
• ONE-WINDOW PROFESSIONAL SERVICES does not ship to APO/FPO, P.O Box addresses.
• International customers are responsible for applicable taxes and custom duties and broker fees.
Damaged or missing product must be reported within 2 business days of receipt of order in writing. After 2 business days, a restocking fee of 25% may be levied.
ONE-WINDOW PROFESSIONAL SERVICES must be notified within 30 days of order receipt for any other request to return merchandise, whether manufacturer defect or any other reason. The return must be accompanied by written RMA (Return Merchandise Authorization) number issued by ONE-WINDOW PROFESSIONAL SERVICES . To obtain a RMA number contact the salesperson via email or by office phone number. ONE-WINDOW PROFESSIONAL SERVICES will not accept any return merchandise without an authorized RMA.
If the buyer does not receive a written RMA and returns merchandise no credit will be issued. ONE-WINDOW PROFESSIONAL SERVICES will not accept any verbal request to return merchandise.
No credit card, check or bank refunds will be issued, items may be exchanged or a credit will be issued on next purchase.
A ONE-WINDOW PROFESSIONAL SERVICES authorized RMA will be accompanied by a call tag to return product.
Return of Merchandise
Items must be received by ONE-WINDOW PROFESSIONAL SERVICES in good, resaleable condition. The merchandise returned must be in the original packaging and free of all buyer’s marking and tags. Items not received in good, resaleable condition will not be credited.
Upon receipt of RMA document:
• Confirm RMA information:
o Buyer Name
o Order Number
o Item numbers and quantities
o Ship Via (RMA shipping instructions)
Any discrepancies in RMA must be resolved with ONE-WINDOW PROFESSIONAL SERVICES before shipment of goods.
• A call tag will be issued by ONE-WINDOW PROFESSIONAL SERVICES for return of merchandise. If the buyer chooses another method of return, the buyer may be responsible for the return shipping cost.
• Upon receipt of RMA, send return package to ONE-WINDOW PROFESSIONAL SERVICES using Ship VIA method stated in RMA document.
• Utilize the original packaging if possible and completely remove or cover the original shipping label.
• Please use a padded envelope or box if original shipping materials are not reusable.
• Credit will not be issued for items received damaged, unsealed or not in new condition.
• Credit for item will be issued at the LOWER of sold price, or current price.
• Discontinued, final sale items will not be accepted for return.
ONE-WINDOW PROFESSIONAL SERVICES is not responsible for non-receipt of returned merchandise.
If, for unforeseen circumstances, an order is refused and it is determined to be at the actions of ONE-WINDOW PROFESSIONAL SERVICES , the customer will be fully credited or items will be reshipped at ONE-WINDOW PROFESSIONAL SERVICES expense. On all other refused orders, the buyer will be charged a 25% restocking fee, plus all freight charges of the original invoice and return of product, unless written instructions from the buyer are on file before the order is shipped. If the buyer requests the order re-shipped, these freight charges will be added.
Release, Assumption of Risk, Waiver of Liability, and Indemnity Agreement
By purchasing any item sold by ONE-WINDOW PROFESSIONAL SERVICES , the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyers’ responsibility to comply with all Federal, State, and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless ONE-WINDOW PROFESSIONAL SERVICES for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations.